We ship worldwide, offering services that include insurance against damage. Enjoy discounts based on your order amount, with free shipping on orders over USD$150.

How much is the shipping fee?
A: Shipping fees vary based on the delivery destination and order details. The exact amount will be calculated at checkout.

Where do you ship from?
All orders are shipped from Japan. Visit our Shipping Information for details on international shipping.

What carriers do you use for shipping?
The carriers used depend on your location. This information is provided during the ordering process.

What if my order contains backordered items?
Orders containing backordered items will ship once all items are available. Handmade items may delay shipment.

How are items packaged for shipping?
Each item is carefully packaged to ensure it arrives in perfect condition.

For more details, please see our Shipping Policy.

Can I exchange a damaged or imperfect item?
Yes, if your item arrives damaged or with imperfections, contact us for an exchange or a refund.

How do I return an item?
You can return items within 30 days of receipt through the 'My Account' section.

When will I receive a refund?
After we receive and inspect the returned item, we will process your refund and notify you.